Felly Canvas Korean Backpack

At RH Online Mart, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Refund requests must be made within 3 days of purchase.

• The item must be unused, undamaged, and in its original packaging .

• Digital products, perishable goods, and personalized items are non-refundable unless defective.

2. How to Request a Refund

• Contact the seller directly via our platform’s messaging system.

• If the seller does not respond within 3 days, submit a dispute to RH Online Mart.

• Provide proof of purchase and any relevant details (e.g., product images, order number).

3. Processing Refunds

• Sellers have 3 days to approve or deny refund requests.

• If approved, refunds are processed within 7 business days via the original payment method.

• RH Online Mart may intervene in case of disputes.

4. Non-Refundable Items

• Digital downloads & subscriptions.

• Gift cards and promotional items.

• Used or damaged products (unless defective upon arrival).

5. Late or Missing Refunds

• If you haven’t received a refund after approval, please check with your bank or payment provider.

• If further assistance is needed, contact RH Online Mart’s support team.