At RH Online Mart, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
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Refund requests must be made within 3 days of purchase.
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The item must be unused, undamaged, and in its original packaging .
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Digital products, perishable goods, and personalized items are non-refundable unless defective.
2. How to Request a Refund
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Contact the seller directly via our platform’s messaging system.
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If the seller does not respond within 3 days, submit a dispute to RH Online Mart.
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Provide proof of purchase and any relevant details (e.g., product images, order number).
3. Processing Refunds
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Sellers have 3 days to approve or deny refund requests.
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If approved, refunds are processed within 7 business days via the original payment method.
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RH Online Mart may intervene in case of disputes.
4. Non-Refundable Items
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Digital downloads & subscriptions.
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Gift cards and promotional items.
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Used or damaged products (unless defective upon arrival).
5. Late or Missing Refunds
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If you haven’t received a refund after approval, please check with your bank or payment provider.
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If further assistance is needed, contact RH Online Mart’s support team.
